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Home arrow Our Business arrow Service arrow Upgrades
   
 
: : Overview
1. Quick start:
•    Fast no-impact Test System
•    Remote Test System
•    Powered by IBM
•    No hardware to buy
•    Completely self-supported
•    No additional technical resources required
•    Simple remote connection
•    All Basis support included:
        - Install a copy of your current SAP System
        - Upgrade to ECC 6.0 using your license
        - Back-up and recovery provided

2. Accelerated discovery and testing:
•    Use of “Best of Breed” Accelerators, Identify and Analyze Upgrade
•    Change Management Impact
        - Utilize Remote Resources to reduce costs
        - Uses SAP Solution Manager delivered tools
•    Upgrade Impact Assessment Service using the Intellicorp Assessor
     tool and WorkSoft products
•    Identify Upgrade Impacts
       - Transactions Changed, deleted or new
       - User Exit changes
       - Identify changes to Variants
•    Analyze Changes
       - Screen changes
       - Substitute transaction if available
•    Identify Business Process Impacts
       - BPPs
       - Scripts
•    Modify Business Process Documents
       - Using SAP Solution Manager
       - Update BPPs
       - Modify supporting Test Scripts

3. Project methodology:
•    Based on Standard PMI PMBOK® and ASAP methodology
•    Solution Manager
       - Document Management
       - Project Plans and Templates
       - Change Control
•    High Performance Project Teams
       - Senior SAP resources with SAP Upgrade experience
       - EP Upgrade Boot Camp
       - Flexible, proven approach
•    Virtual team approach
       - Maximize the impact and minimize the cost
•    Approach vs. staff augmentation
•    Efficient project team scheduling
•    Project Management, Basis, and Technical and Functional resources

4. Upgrade support:
•    Post Go-Live support utilizes Project and Help Desk Support
•    Support transition to the Equal-Plus Help Desk
       - Seamless transition from the Upgrade Project team
       - Access to all Project Documentation
       - Compatible with Client Support Strategy
•    Remote Support
       - 14 day Post Go-Live Support Standard
       - Flexible terms from 10-100 hours prepaid (monthly)
       - Access to Problem Management System
       - Basis, Technical and Functional support

5. Help desk hours:
8:00am to 5:30pm, Monday through Friday

: : Business Value
A comprehensive set of standards
Managing complexity, risks, costs as well as skills and resources are at the heart of implementing mission critical support for SAP Upgrades. The complexity rises even further with the trend of out tasking and outsourcing of process components. To help customers manage their SAP Upgrade projects, Equal-Plus provides a comprehensive set of standards for Upgrade implementations.
 
 



 
 
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